The Job

Senior Analyst - English, Spanish, Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling

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I korthet

The Service Desk Agent is the primary point of contact for technical assistance, resolving hardware, software, and application issues for customers and employees. This role requires excellent communication skills in English and Spanish, proficiency in Windows, and the ability to manage incidents and provide technical assistance effectively.

Ansvarsområden

  • Provide first-level contact and problem resolution for hardware, software, and applications.
  • Respond to requests for technical assistance via phone, email, or in person.
  • Diagnose and resolve technical hardware and software issues.
  • Log all help desk interactions and track issues to resolution.
  • Install, modify, and repair computer hardware and software.
  • Support and maintain user account information, including rights, security, and system groups.
  • Create and maintain documentation for common issues and resolutions.
  • Ensure compliance with company policies and security protocols.

Krav

  • High school diploma or equivalent.
  • 1-2 years of experience in a technical support role or similar position.
  • Experience with help desk software, remote support tools, and ticketing systems.
  • Proficiency in Windows and Mac operating systems.
  • Knowledge of Microsoft Office Suite and other common business applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Familiarity with hardware troubleshooting and repair.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Customer-focused with a positive attitude.
  • Proficiency in English and Spanish.

Önskade kvalifikationer

  • Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • CompTIA A+, Network+, or similar certifications preferred.
  • ITIL Foundation certification preferred.

Förmåner

  • Opportunity to supercharge your potential and find your career and spark at HCLTech.
  • Work at a place that puts its people first.
  • Be part of a global technology company with a broad portfolio of services and products.
  • Work with clients across all major verticals.
  • Potential to work in 24/7 shifts, including evenings, weekends, and holidays.
#IT Support#Service Desk#Technical Support#Windows#English#Spanish
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

Kvalifikation

Yrkeshögskola, Kandidatexamen

Sökande

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