The Job

Senior Analyst - English, German, Microsoft Windows

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

A Senior Analyst with English and German language skills is needed for a global IT Service Desk role, focusing on Microsoft Windows and related technologies. This position requires advanced troubleshooting, excellent customer service, and the ability to work in a 24x7 support environment. A Bachelor's degree is preferred, and on-site work is mandatory.

Ansvarsområden

  • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service tickets.
  • Provide 24x7 support across three shifts.
  • Perform advanced troubleshooting for Windows 10/11 Operating Systems.
  • Support MDM, Mobile Web Apps, and iOS.
  • Provide general knowledge of Microsoft Intune.
  • Handle advanced troubleshooting and license issues for Microsoft Office 365.
  • Troubleshoot and resolve issues related to Windows Active Directory.
  • Configure and troubleshoot Virtual Private Network (VPN).
  • Resolve issues remotely using Remote Desktop or similar tools.
  • Collaborate with peers to find solutions in a large global team.
  • Work at a fast pace, making decisions and working towards issue resolution.
  • Involve Shift Leads/next level team (RDS) for any Major incident reported.

Krav

  • Proficient in supporting Windows 10/11 Operating System advanced troubleshooting.
  • Proficient in MDM and Mobile Web Apps, iOS.
  • General knowledge of Microsoft Intune.
  • Proficient in Microsoft Office 365 advanced troubleshooting and license issues.
  • Experience with Windows Active Directory.
  • Experience with Virtual Private Network (VPN) configuration and troubleshooting.
  • Experience with ServiceNow or similar ticketing system.
  • Experience resolving issues remotely using Remote Desktop or similar tool.
  • Strong customer service skills.
  • Excellent Verbal Communication Skills.
  • General IT knowledge / troubleshooting skills.
  • Strong analytical and problem-solving skills.
  • Ability to work as part of a large global team, collaborating with peers to find solutions.
  • Ability to work at a fast pace, making decisions and working towards resolution of an issue.
  • Ready to Work from Office 100%.
  • Willingness to work 24x7 Rotational shifts.

Önskade kvalifikationer

  • Bachelor’s degree preferred.
  • Support Certifications desired, but not required.
  • Knowledge in desktop and notebook hardware, operating systems and desktop software.

Förmåner

  • Opportunity to supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • Work at a place that puts its people first.
  • Be part of a global technology company with over 223,000 employees in 60 countries.
  • Deliver industry-leading capabilities centered around digital, engineering, cloud, and AI.
  • Work with clients across all major verticals.
#IT Service Desk#Technical Support#Troubleshooting#Global IT#Customer Service#Windows#Microsoft Office 365#Active Directory#VPN#ServiceNow#Remote Support
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

India

Kvalifikation

Kandidatexamen

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