The Job

Senior Analyst - English, Arabic, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

A Senior Analyst position is available in Bengaluru, India, requiring proficiency in English, Arabic, and Microsoft Windows. The role involves analyzing incidents, determining root causes, and providing customer support, with an expectation of at least two years of experience in the computer field.

Ansvarsområden

  • Learn the WBG business and technical environment to increase first-call resolution rates.
  • Work effectively as a team member.
  • Analyze and breakdown incidents, using previous experience to reach the root cause.
  • Use initiative to find ways of solving incidents and building knowledge.
  • Listen to a caller explain an incident and determine the probable cause.
  • Take the caller through a step-by-step problem determination procedure via telephone.

Krav

  • Two (2) years of experience in the computer field.
  • Working knowledge of WBG's standard business applications.
  • Proficient typing skills (minimum of 40 WPM).
  • Excellent customer service approach to dealing with people at all levels within the WBG.
  • Exceptional ability to diffuse volatile situations when distressed or irate customers call for support.
  • Must obtain ITSM / ITIL Foundations within 90 days of assignment to the World Bank.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#senior analyst#english#arabic#microsoft windows#computer field#business applications#customer service#technical support#incident analysis#root cause analysis#problem determination#ITSM#ITIL
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Sökande

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