SeniorAdministrator - XenDesktop, Citrix Machine Creation Services (MCS)

Job Summary

The Citrix Virtual Apps L2 Engineer provides Level 2 operational support for Citrix Virtual Apps environments, ensuring availability, performance, and end user experience. The role involves advanced troubleshooting, routine administration, and execution of standard changes, with escalation to L3 teams when required.

Key Responsibilities

Provide L2 support for Citrix Virtual Apps (7.x).\\\\r\\\\n• Troubleshoot application launch, session, logon, profile, and printing issues.\\\\r\\\\n• Administer Citrix components: Delivery Controllers, StoreFront, Director, Licensing.\\\\r\\\\n• Manage application publishing, delivery groups, and user access.\\\\r\\\\n• Perform routine health checks and platform monitoring.\\\\r\\\\n• Implement approved standard changes and support patching activities.\\\\r\\\\n• Participate in incident bridges, RCA, maintenance windows, and DR drills.\\\\r\\\\n• Collaborate with Windows, AD, Network, Security, and EUC teams.\\\\r\\\\n• Maintain operational documentation, SOPs, and knowledge articles.

Skill Requirements

Technical Skills\\\\r\\\\nMandatory\\\\r\\\\n• Citrix Virtual Apps (XenApp 7.x)\\\\r\\\\n• Citrix Director, Studio, StoreFront\\\\r\\\\n• Windows Server 2016/2019/2022\\\\r\\\\n• Active Directory, GPOs\\\\r\\\\n• Profile management (Citrix UPM / FSLogix – basic)\\\\r\\\\n• ITSM tools (ServiceNow or equivalent)\\\\r\\\\nGood to Have\\\\r\\\\n• Citrix Virtual Desktops (VDI)\\\\r\\\\n• Citrix ADC / NetScaler (basic)\\\\r\\\\n• PowerShell\\\\r\\\\n• Cloud-hosted Citrix (Azure/AWS)\\\\r\\\\n• Citrix certification (CCA V)\\\\r\\\\n________________________________________\\\\r\\\\nExperience & Competencies\\\\r\\\\n• 3–6 years in Citrix support/administration.\\\\r\\\\n• ITIL awareness (Incident, Change, Problem Management).\\\\r\\\\n• Strong troubleshooting, communication, and documentation skills.\\\\r\\\\n• Willingness to work in shifts/on call, if required.\\\\r\\\\n \\\\r\\\\n

Other Requirements

Citrix Virtual Apps (XenApp) – L2 Support Engineer