Senior Administrator - UCC Development Tools
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Cybersäkerhet
I korthet
The Senior Administrator - UCC Development Tools position in Noida, Uttar Pradesh focuses on providing advanced technical support and ensuring operational excellence. Key responsibilities include troubleshooting complex issues, performing root cause analysis, and implementing solutions to enhance customer satisfaction and maintain security.
Ansvarsområden
- Adhere to quality standards and regulatory requirements by implementing best practices in Transmission Operations.
- Provide advanced technical support for complex incidents, performing root cause analysis and implementing effective solutions for technical and security issues.
- Update and manage the knowledge base, train new team members, and coach analysts.
- Resolve complex tickets within agreed SLAs by collaborating with other support teams.
- Enhance customer experience and improve CSAT by achieving first call resolution and proactively mitigating security threats.
Krav
- Advanced proficiency in Transmission Technologies and Protocols.
- Strong analytical and problem-solving skills for troubleshooting complex incidents.
- Excellent communication and training skills for effective knowledge sharing.
- Solid understanding of regulatory requirements and quality standards in support operations.
Önskade kvalifikationer
- ITIL Foundation Certification (Optional but valuable).
- Certified Information Systems Security Professional (CISSP) (Optional but valuable).
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Technical Support#Security
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Noida, India
Sökande
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