Senior Administrator - Service Line Management - Security, SAP Security

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HCLTech is seeking a Senior Administrator for Service Line Management, specializing in Security and SAP Security, based in Madurai, Tamil Nadu. This role involves monitoring endpoint security alerts, performing initial triage of PC security incidents, executing remediation steps, and managing tickets in ITSM tools. The ideal candidate will have experience in service desk/endpoint support, a basic understanding of endpoint security concepts, and hands-on experience with Windows OS and ticketing tools.

Job Summary

Monitor endpoint security alerts (AV / EDR / compliance tools).

Perform initial triage of PC security incidents.

Execute standard remediation steps (quarantine, scans, policy checks).

Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent).

Escalate confirmed or complex incidents to Level 2 / SOC.

Validate endpoint compliance (patching, AV health, encryption).

Provide basic security guidance to end users.

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Mandatory Skills (CV MUST Have) ✅

Experience in Service Desk / Deskside / Endpoint Support

Basic understanding of endpoint security concepts:

Antivirus / EDR

Malware alerts

Patch & compliance checks

Handson experience with:

Windows OS (desktop/laptop support)

Ticketing tools (ServiceNow, Remedy, Jira, etc.)

Ability to follow SOPs and escalation procedures

Clear ticket documentation and communication skills

Experience working in shift / 24x7 support environments

Key Responsibilities

Monitor endpoint security alerts (AV / EDR / compliance tools).

Perform initial triage of PC security incidents.

Execute standard remediation steps (quarantine, scans, policy checks).

Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent).

Escalate confirmed or complex incidents to Level 2 / SOC.

Validate endpoint compliance (patching, AV health, encryption).

Provide basic security guidance to end users.

Skill Requirements

Experience in Service Desk / Deskside / Endpoint Support

Basic understanding of endpoint security concepts:

Antivirus / EDR

Malware alerts

Patch & compliance checks

Handson experience with:

Windows OS (desktop/laptop support)

Ticketing tools (ServiceNow, Remedy, Jira, etc.)

Ability to follow SOPs and escalation procedures

Clear ticket documentation and communication skills

Experience working in shift / 24x7 support environments

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Good to Have Skills (Not Mandatory) ⭐

Exposure to endpoint tools such as:

Microsoft Defender for Endpoint

CrowdStrike / SentinelOne / similar

ITIL Foundation certification

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Experience Guidelines

Experience Level

5 years

Other Requirements

**
Other Requirement :** SL 63 and 64; PC Security L2

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