The Job

Senior Administrator - Saviynt, Java

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

The Senior Administrator in Support & Operations is responsible for advanced technical support using Saviynt and Java, focusing on troubleshooting and root cause analysis. The role ensures adherence to quality and regulatory standards, collaborates with support teams, and optimizes customer experience metrics.

Ansvarsområden

  • Provide advanced technical support leveraging Saviynt and Java to troubleshoot complex incidents, perform root cause analysis, and implement solutions for security issues.
  • Ensure adherence to quality standards, regulatory requirements, and company policies in all support activities.
  • Collaborate with support teams to resolve complex tickets within agreed SLAs.
  • Conduct knowledge base updates and management, and facilitate training sessions for new team members.
  • Monitor and optimize customer experience metrics, focusing on first call resolution and minimizing rejected resolutions.

Krav

  • Proficient in Saviynt for Identity and Access Management.
  • Strong knowledge of Java development for support and operations tasks.
  • Solid understanding of troubleshooting methodologies and root cause analysis techniques.
  • Familiarity with ITIL processes and frameworks.
  • Excellent communication skills.

Önskade kvalifikationer

  • Saviynt Certified Administrator (Optional but valuable).
  • Java SE 11 Developer Certification (Optional but valuable).

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Saviynt#Java#Administrator#Support#Operations#Identity and Access Management#ITIL
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Företag

HCLTech

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Noida, India

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