Senior Administrator - SAP BASIS

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps · Databasadministration

I korthet

Sr. Administrator for Support & Operations role focused on advanced technical support for SAP BASIS and SAP HANA environments. Responsibilities include resolving complex incidents, performing root cause analysis, knowledge transfer, and collaborating with cross-functional teams to ensure operational efficiency and security. This role requires strong consulting and stakeholder management skills, with an understanding of SAP solutions, technical architecture, and public cloud offerings like GCP, AWS, and Azure.

Ansvarsområden

Provide advanced technical support for SAP BASIS and SAP HANA environments adhering to quality standards and regulatory requirements.
Resolve complex incidents escalated by analysts through root cause analysis and effective solution implementation.
Facilitate knowledge transfer by updating the knowledge base, training new team members, and coaching analysts.
Manage and resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams.
Enhance customer experience by achieving high First Call Resolution rates and mitigating security threats.

Krav

Architecting and defining complex and technical SAP solutions across multiple industry sectors.
Experience in SAP enabled business transformation program lifecycles, with at least 3 in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture.
Strong consulting and stakeholder management skills, with demonstrable presentation and client-facing consulting and influencing skills up to C-suite levels.
Ability to develop and sustain senior client relationships.
Understanding of SAP’s product strategy, including S/4 HANA and integration with other applications.
Good knowledge of GCP, AWS and Azure public cloud offerings and architecting.

Önskade kvalifikationer

SAP Certified Technology Associate SAP HANA 2.0 (Optional but valuable).
ITIL Foundation Certification (Optional but valuable).

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

SAP BASISSAP HANAGCPAWSAzureITIL

#SAP#BASIS#HANA#Cloud#Support#Operations#Troubleshooting#Root Cause Analysis#Incidents#Customer Satisfaction#Security#GCP#AWS#Azure#ITIL

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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