The Job

Senior Administrator - Network LAN/WAN

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · IT-support · Systemteknik

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I korthet

Sr. Administrator for Support & Operations in Data - LAN/WAN is responsible for advanced technical support, troubleshooting complex incidents, and ensuring optimal performance and security. This role involves root cause analysis, implementing solutions, and contributing to team development through knowledge sharing and training.

Ansvarsområden

  • Implement best practices in LAN/WAN management and support operations.
  • Provide advanced support for complex incidents, including root cause analysis and solution implementation.
  • Update and manage the knowledge base, train new team members, and coach analysts.
  • Resolve complex service tickets within SLAs by collaborating with cross-functional teams.
  • Ensure a positive customer experience by achieving first call resolution and minimizing re-openings.
  • Proactively mitigate potential security threats.

Krav

  • Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
  • Strong analytical skills for performing root cause analysis and resolving complex technical issues.
  • Excellent communication skills for effective collaboration with team members and stakeholders.
  • Familiarity with IT Service Management tools and ticketing systems.

Önskade kvalifikationer

  • Optional but valuable: Cisco Certified Network Associate (CCNA).
  • Optional but valuable: CompTIA Network+ Certification.
#Network#LAN/WAN#Administrator#Support#Operations#Troubleshooting#Root Cause Analysis#ITIL#Cisco#CompTIA
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Hyderabad, India

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