The Job

Senior Administrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · DevOps

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I korthet

We are looking for a Senior Administrator with expertise in MS Teams, Microsoft Teams Voice, and Sharepoint Online for a full-time, on-site position in Chennai, India. The role involves providing 24x7 L2/L3 support, proactive monitoring, and end-user experience optimization for Microsoft Teams Rooms and Appspace platforms.

Ansvarsområden

  • Provide L2/L3 support for Microsoft Teams Rooms across global sites.
  • Ensure 24x7 operational coverage with SLA/OLA adherence.
  • Perform proactive health checks for critical rooms.
  • Troubleshoot room accounts, AV peripherals, and Teams issues.
  • Manage incidents, problems, and changes via ServiceNow.
  • Coordinate with OEM vendors and Microsoft support.
  • Support end-to-end onboarding and deployment of MTR rooms.
  • Ensure SOP/SOW compliance.
  • Manage licensing, and room mailbox configurations.
  • Maintain inventory and documentation.
  • Conduct regular health checks and service reviews.
  • Implement automation and permanent fixes.
  • Ensure audit readiness and zero-error operations.
  • Manage Appspace platform and device onboarding.
  • Publish and schedule content.
  • Troubleshoot content and device issues.
  • Ensure branding compliance.
  • Prepare operational reports and SLA metrics.
  • Participate in governance calls.
  • Engage stakeholders for critical issues.

Krav

  • Highly skilled MTR & Digital Signage Support Engineer.
  • Support a global enterprise environment.
  • Deliver 24x7 L2/L3 support.
  • Ensure operational excellence.
  • Proactive monitoring.
  • End-user experience optimization for Microsoft Teams Rooms and Appspace platforms.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Microsoft Teams#Sharepoint Online#Microsoft Teams Voice#Digital Signage
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

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