The Job

Senior Administrator - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Dataanalys · Mjukvaruutveckling

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I korthet

This role focuses on proactively monitoring IT infrastructure, applications, and services to identify anomalies, analyze trends, and automate remediation actions. The Senior Administrator will leverage advanced monitoring and analytics platforms to enhance user experience, reduce disruptions, and improve operational efficiency. Responsibilities include configuring monitoring tools, analyzing operational data, designing automated remediation workflows, and supporting incident management.

Ansvarsområden

  • Proactively monitor infrastructure, applications, endpoints, network services, and business-critical systems.
  • Configure and maintain monitoring dashboards, alerts, thresholds, and performance baselines.
  • Identify service degradations and potential incidents before they impact business operations.
  • Perform root cause identification through proactive monitoring and correlation of events.
  • Analyze operational data, alerts, incidents, tickets, and endpoint health metrics.
  • Develop trend analysis, capacity reports, service health dashboards, and predictive insights.
  • Leverage AI/ML driven analytics to identify patterns and anomalies.
  • Design and implement automated remediation workflows for common incidents and endpoint issues.
  • Develop scripts and automation runbooks to reduce manual support efforts.
  • Drive self-healing capabilities across infrastructure and digital workplace environments.
  • Support major incident investigations by providing monitoring insights and analytics.
  • Identify recurring service issues and contribute to Problem Management initiatives.
  • Improve monitoring coverage and alert accuracy.
  • Reduce false positives and optimize event management processes.
  • Identify opportunities for operational excellence and service automation.
  • Contribute to Experience Management (XMO) and User Experience improvement initiatives.

Krav

  • Monitoring & Observability Tools: Grafana, Datadog, Dynatrace, Splunk, Azure Monitor, AppDynamics, Elastic Stack (ELK), Prometheus, SolarWinds, LogicMonitor
  • Endpoint Management & Digital Workplace: Microsoft Intune, BigFix, SCCM/MECM, JAMF, Nexthink, Lakeside SysTrack
  • Analytics & Reporting: Power BI, Tableau, Excel, Advanced Analytics, SQL, Azure Data Explorer, Kusto Query Language (KQL)
  • Automation & Scripting: PowerShell, Python, Bash Scripting, ServiceNow Workflows, Power Automate, Azure Automation
  • ITSM Platforms: ServiceNow, BMC Helix, Jira Service Management
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
  • ITIL Foundation Certification preferred.
  • Proactive Monitoring
  • Data Analytics
  • Automation & Self-Healing
  • Problem Solving
  • Incident Analysis
  • Stakeholder Management
  • Continuous Improvement
  • Business Reporting
  • Service Reliability Engineering
  • Operational Excellence
  • Reduced Mean Time to Detect (MTTD).
  • Reduced Mean Time to Resolve (MTTR).
  • Increased Service Availability.
  • Improved Digital Employee Experience (DEX).
  • Reduction in Repeat Incidents.
  • Increased Automation and Self-Healing Coverage.
  • Enhanced Operational Visibility and Predictive Insights.
  • Improved Customer Satisfaction and Service Reliability.

Önskade kvalifikationer

  • Experience with AI-driven Operations (AIOps).
  • Understanding of ITIL processes.
  • Knowledge of Event Management and Correlation Engines.
  • Exposure to Cloud Monitoring (Azure, AWS, GCP).
  • Experience with Digital Employee Experience (DEX) platforms.
  • Strong analytical and problem-solving capabilities.
  • Relevant vendor certifications in Monitoring, Cloud, Automation, or Analytics are an advantage.

Förmåner

  • At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
  • All at a place that knows that helping its customers stay on top starts by putting its people first.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#IT Operations#Monitoring#Event Management#Automation#Analytics#Remediation#Infrastructure#Applications#Endpoints#ServiceNow
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

Sökande

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