SeniorAdministrator - Monitoring Tools, Event Monitoring

Job Summary

Senior Specialist responsible for leading and operating the Husqvarna Monitoring Command Center, managing a team of monitoring analysts while ensuring 24x7 proactive event detection, alert correlation, and incident identification across infrastructure and applications. The role combines command‑center operations with team leadership to deliver stable services, reduced noise, and consistent SLA adherence.

Key Responsibilities

Lead and manage the Husqvarna Monitoring Command Center team, ensuring effective 24x7 coverage and shift continuity. Allocate work, manage rosters, and ensure skill and tool coverage across shifts. Oversee proactive monitoring, alert validation, and event correlation to prevent missed or delayed incident detection. Ensure timely ticket creation, correct prioritization, and escalation to L2/L3 resolver groups as per agreed runbooks. Act as the monitoring SPOC during major incidents, coordinating team activities and supporting bridge calls. Review team performance against monitoring KPIs (alert handling, MTTA, SLA breaches, missed alerts). Drive alert hygiene improvements, including noise reduction, threshold tuning, and automation recommendations. Coach and guide team members on monitoring standards, tool usage, and escalation discipline. Collaborate with platform and application owners to onboard new components and improve monitoring coverage. Support governance, audits, and service reviews with team‑level performance data and insights. Ensure adherence to ITIL, SLA/OLA, and customer governance frameworks.

Skill Requirements

Strong hands‑on experience in enterprise monitoring and event management tools (Infrastructure / Application / Network). Experience in centralized command center operations with alert triaging, correlation, and escalation. Sound understanding of IT infrastructure components (servers, OS, middleware, applications, network basics). Working knowledge of ITIL processes, especially Incident, Event, and Major Incident Management. Experience in managing monitoring teams, shift operations, and 24x7 support models. Ability to analyze alert data, identify patterns, and drive noise reduction and alert optimization. Good communication skills to coordinate with resolver groups and report status to stakeholders. Exposure to automation and monitoring improvements is an added advantage.

Other Requirements

Willingness to work in 24x7 shift environment, including weekends and holidays as per roster. Experience in customer‑facing managed services environments. Ability to handle high‑pressure situations, especially during major incidents. Strong sense of ownership, accountability, and operational discipline. Capability to mentor and guide team members and support skill development. Flexibility to adapt to changing monitoring tools and customer environments.