The Job

Senior Administrator - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Dataanalys

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I korthet

The Monitoring, Analytics & Remediation (MAR) Engineer is responsible for proactively monitoring IT infrastructure and applications to identify anomalies, analyze trends, and automate remediation. This role focuses on improving service performance and user experience through advanced monitoring and analytics platforms.

Ansvarsområden

  • Monitor infrastructure, applications, endpoints, network services, and business-critical systems.
  • Configure and maintain monitoring dashboards, alerts, thresholds, and performance baselines.
  • Identify service degradations and potential incidents before they impact business operations.
  • Perform root cause identification through proactive monitoring and correlation of events.
  • Analyze operational data, alerts, incidents, tickets, and endpoint health metrics.
  • Develop trend analysis, capacity reports, service health dashboards, and predictive insights.
  • Design and implement automated remediation workflows for common incidents and endpoint issues.
  • Develop scripts and automation runbooks to reduce manual support efforts.
  • Support major incident investigations by providing monitoring insights and analytics.
  • Identify recurring service issues and contribute to Problem Management initiatives.
  • Improve monitoring coverage and alert accuracy.
  • Reduce false positives and optimise event management processes.
  • Identify opportunities for operational excellence and service automation.

Krav

  • Monitoring & Observability Tools: Grafana, Datadog, Dynatrace, Splunk, Azure Monitor, AppDynamics, Elastic Stack (ELK), Prometheus, SolarWinds, LogicMonitor
  • Endpoint Management & Digital Workplace: Microsoft Intune, BigFix, SCCM/MECM, JAMF, Nexthink, Lakeside SysTrack
  • Analytics & Reporting: Power BI, Tableau, Excel, Advanced Analytics, SQL, Azure Data Explorer, Kusto Query Language (KQL)
  • Automation & Scripting: PowerShell, Python, Bash Scripting, ServiceNow Workflows, Power Automate, Azure Automation
  • ITSM Platforms: ServiceNow, BMC Helix, Jira Service Management
  • Strong analytical and problem-solving capabilities.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
  • ITIL Foundation Certification preferred.
  • Proactive Monitoring
  • Data Analytics
  • Automation & Self-Healing
  • Problem Solving
  • Incident Analysis
  • Stakeholder Management
  • Continuous Improvement
  • Business Reporting
  • Service Reliability Engineering
  • Operational Excellence
  • Business Outcomes: Reduced Mean Time to Detect (MTTD), Reduced Mean Time to Resolve (MTTR), Increased Service Availability, Improved Digital Employee Experience (DEX), Reduction in Repeat Incidents, Increased Automation and Self-Healing Coverage, Enhanced Operational Visibility and Predictive Insights, Improved Customer Satisfaction and Service Reliability.

Önskade kvalifikationer

  • Experience with AI-driven Operations (AIOps).
  • Understanding of ITIL processes.
  • Knowledge of Event Management and Correlation Engines.
  • Exposure to Cloud Monitoring (Azure, AWS, GCP).
  • Experience with Digital Employee Experience (DEX) platforms.
  • Relevant vendor certifications in Monitoring, Cloud, Automation, or Analytics are an advantage.

Förmåner

  • At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
  • All at a place that knows that helping its customers stay on top starts by putting its people first.
  • HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
  • We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Monitoring Tools#Event Monitoring#IT Infrastructure#Service Performance#User Experience#Operational Efficiency#Data-driven Decision-making#Observability#Dashboards#Alerts#Thresholds#Root Cause Analysis#Reporting#Automation#Remediation#Incident Management#Problem Management#Continuous Improvement#Service Reliability Engineering#AIOps#ITIL#Cloud Monitoring#DEX
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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