The Job

Senior Administrator - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · DevOps

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I korthet

Seeking a Senior Administrator for Monitoring Tools and Event Monitoring in Bengaluru. Responsibilities include technical troubleshooting, root cause analysis, batch job optimization, monitoring tool tuning (AppDynamics, Splunk, Big Panda), and incident/problem/change management. This role requires strong Unix/Linux skills, database knowledge, and experience with production support.

Ansvarsområden

  • Handle escalations from L1 and perform in-depth analysis to resolve complex application issues.
  • Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes.
  • Work with development, infrastructure, and DevOps teams for defect fixes and environment issues.
  • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures.
  • Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk.
  • Perform log analysis, query analysis, and system health checks.
  • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution.
  • Participate in Problem Management to reduce repeat incidents.
  • Validate and implement changes during release cycles and maintenance windows.
  • Support lower and production environments (DEV/SIT/UAT/PROD).
  • Deploy application patches, configuration updates, and troubleshoot integration/API issues.
  • Validate releases, perform sanity checks, and support post deployment monitoring.
  • Work with cross-functional teams including Development, QA, Infrastructure, and Business SMEs.
  • Document troubleshooting steps, SOPs, knowledge articles, and best practices.
  • Provide mentorship to L1 analysts and improve support processes.

Krav

  • 7+ years of experience in production support.
  • Strong hands-on with Unix/Linux.
  • Advanced Autosys experience.
  • Ability to write complex queries for Oracle, MSSQL, MongoDB.
  • Knowledge of Java/.NET application logs or basic scripting (Python/Shell).
  • Ability to manage the shift.
  • Strong analytical and debugging skills across distributed systems.
  • Ability to manage high severity incidents under pressure.
  • Excellent communication and cross-team coordination capabilities.
  • Experience working in Agile/ITIL-driven environments.

Önskade kvalifikationer

  • Shell scripting is a plus.
  • Control-M is optional.
  • Kibana is optional.
  • AWS basics, CI/CD pipelines, Docker, Kubernetes are good to have.
  • Ability to improve processes, automate tasks, and reduce manual work.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#monitoring#event monitoring#application support#root cause analysis#system stability#incident management#problem management#change management#unix#linux#sql#databases#devops#agile#itil
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

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