Senior Administrator - MDM Intune,Intune

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps

I korthet

We are seeking an experienced Device Management L2 Engineer with around 6 years of experience in enterprise endpoint management. This role involves managing Windows endpoints, OS and application patching, software deployment, maintaining device compliance, and troubleshooting complex endpoint issues using technologies like Microsoft Intune and SCCM. The candidate will collaborate with various IT teams to ensure a secure and reliable computing environment.

Ansvarsområden

Plan, test, deploy, and monitor Windows OS, Microsoft application, driver, firmware, and supported third-party application patches.
Monitor patch compliance and investigate failed, missing, or non-compliant devices.
Support remediation activities for security vulnerabilities and critical patch requirements.
Package, test, deploy, update, and uninstall enterprise applications using Intune and/or SCCM/MECM.
Troubleshoot failed software installations, deployment errors, and application conflicts.
Coordinate application rollouts through pilot/testing and production deployment phases.
Manage Windows endpoints through Microsoft Intune, SCCM/MECM, Windows Autopilot, and associated endpoint-management technologies.
Support device enrollment, configuration profiles, compliance policies, application assignments, and device remediation.
Troubleshoot device health, synchronization, policy-application, and management-agent issues.
Provide L2 support for complex patching, software deployment, endpoint configuration, and device-management incidents.
Perform root-cause analysis for recurring deployment and compliance failures and implement corrective actions.
Work within agreed incident, request, change, and SLA processes.
Use PowerShell and related scripting capabilities to automate repetitive endpoint-management, reporting, validation, and remediation activities.
Identify opportunities to improve patch success rates, deployment reliability, device compliance, and operational efficiency.
Track operational metrics such as patch compliance, deployment success/failure, and vulnerable devices.
Maintain technical documentation, deployment procedures, troubleshooting guides, and knowledge articles.
Coordinate with Security, Infrastructure, Application, Service Desk, and Change Management teams.

Krav

Approximately 6 years of experience in endpoint/device management, patching, software deployment, or EUC operations.
Strong hands-on knowledge of Microsoft Intune and Microsoft Configuration Manager (SCCM/MECM).
Good understanding of Windows 10/11 endpoint management and Windows servicing/patch management.
Experience with Windows Update for Business, Microsoft Autopilot, Entra ID/Azure AD, Active Directory, and Group Policy.
Experience in application packaging, software distribution, deployment troubleshooting, and patch compliance management.
Good working knowledge of PowerShell scripting and automation.
Strong troubleshooting skills for application deployment failures, endpoint compliance issues, device registration/enrollment, and Windows update problems.
Familiarity with ITIL processes, including Incident, Problem, Change, and Request Management.
Understanding of endpoint security, vulnerability remediation, device compliance, and enterprise security standards.
Ability to work in a global IT operations environment, coordinating with geographically distributed technical teams and business stakeholders.

Önskade kvalifikationer

Experience with Microsoft Defender for Endpoint, Windows 365/Cloud PC, Azure Virtual Desktop, remediation scripting, endpoint analytics, and modern workplace/device lifecycle management would be an added advantage.
Experience working with enterprise ITSM platforms such as ServiceNow is advantageous.
Strong analytical, documentation, communication, and stakeholder-management skills.

Förmåner

Supercharge your potential at HCLTech.
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Färdigheter

Microsoft IntuneMicrosoft Configuration ManagerSCCMMECMWindows Update for BusinessAutopilotPowerShellActive DirectoryEntra IDAzure ADGroup PolicyServiceNowITIL

#Patch Management#Software Deployment#Device Management#Intune#SCCM#PowerShell#Active Directory#Windows 10#Windows 11#Autopilot#ITSM#ITIL#Endpoint Security

Om HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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