Senior Administrator - Hardware Asset Management

Job Summary

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Key Responsibilities

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Skill Requirements

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Other Requirements

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.