The Job

Senior Administrator - Google Cloud Platform (GCP)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · IT-support

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I korthet

The Senior GCP Administrator in Chennai, Tamil Nadu, will provide advanced technical support and operational excellence for Google Cloud Platform environments. Responsibilities include incident management, root cause analysis, knowledge base management, and ensuring high customer satisfaction metrics.

Ansvarsområden

  • Implement best practices in GCP support operations, adhering to quality standards and company policies.
  • Provide advanced technical support for complex incidents, conducting root cause analysis and implementing solutions for technical and security issues in GCP.
  • Contribute to value-adding activities like updating the knowledge base, training new team members, and coaching analysts on GCP best practices.
  • Resolve complex support tickets within SLAs, collaborating with cross-functional teams for seamless operations and a robust security posture in GCP.
  • Foster a positive customer experience and improve CSAT metrics through first call resolution and active mitigation of security threats.

Krav

  • Advanced proficiency in Google Cloud Platform (GCP) services and architecture.
  • Strong troubleshooting skills in cloud environments, with a focus on incident resolution and root cause analysis.
  • Familiarity with cloud security best practices and compliance requirements.
  • Experience in knowledge management and training methodologies.
  • Excellent communication and collaboration skills to work effectively with diverse teams.

Önskade kvalifikationer

  • Google Cloud Certified Professional Cloud Architect (Optional but valuable).

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and your spark.
  • A place that prioritizes its people.
  • Global technology company with over 223,000 employees across 60 countries.
  • Delivering industry-leading capabilities in digital, engineering, cloud, and AI.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#GCP#Cloud#Administrator#Support#Troubleshooting
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

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