The Job

Senior Administrator - English, Arabic, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik

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I korthet

This role provides advanced technical support for Windows environments, requiring fluency in English and Arabic to resolve complex issues. Responsibilities include troubleshooting, root cause analysis, knowledge base management, and coaching new analysts to ensure high service quality and operational efficiency.

Ansvarsområden

  • Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
  • Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
  • Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
  • Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
  • Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture.
  • Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Krav

  • Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
  • InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
  • Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
  • Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
  • Advanced Proficiency In Customer Service Principles And Techniques For It Support.

Önskade kvalifikationer

  • Microsoft Certified: Windows Client (optional but valuable)
  • ITIL Foundation Certification (optional but valuable)

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Administration#Windows#Technical Support#Arabic#English
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

India

Sökande

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