The Job

Senior Administrator - Cisco Unified Communications

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · QA och testning

Gå med för uppdateringar

I korthet

This role provides L2 support for Cisco Unified Communications (UC) environments, focusing on incident handling and break-fix services. The Senior Administrator will troubleshoot issues related to CUCM, Unity Connection, Jabber, and Cisco IP Phones, ensuring continuous voice operations and timely resolution of incidents. The position requires strong communication skills and a deep understanding of voice protocols and technologies.

Ansvarsområden

  • Provide L2 support for Voice and Contact Center environments.
  • Troubleshoot CUCM, Unity Connection, and voice infrastructure issues.
  • Handle SIP, RTP, dial plan, partitions, CSS, and call routing problems.
  • Support softphone and Jabber configuration, login failures, and audio issues.
  • Troubleshoot Jabber certificate errors, presence issues, and device registration failures.
  • Manage Jabber upgrades, installations, cleanup, and user add/remove requests.
  • Support Cisco IP Phone issues including registration, firmware upgrade, and extension setup.
  • Resolve phone display issues, button template problems, and soft key configuration errors.
  • Handle ICM skill group changes, routing issues, and call distribution troubleshooting.
  • Monitor voice gateways, CUBE, and router related call path issues.
  • Perform configuration updates and maintenance on CUCM clusters.
  • Conduct phone MACD (move/add/change/delete) activities for lines and devices.
  • Run traces and log analysis for CUCM, SIP, CTI, and media issues.
  • Coordinate with network teams for underlying connectivity or QoS problems.
  • Ensure compliance with voice security and operational standards.
  • Support voicemail (Unity) problems including mailbox, MWI, and PIN resets.
  • Handle SRST, remote site voice failover, and survivability checks.
  • Monitor voice infra alerts and respond to priority incidents promptly.
  • Document fixes, update tickets, and bring improvements to voice operations.

Krav

  • 6-9 years of experience in voice protocols, with strong understanding of voice technologies
  • Excellent communication to interact effectively with agents
  • In-depth knowledge of Cisco CUCM, Unity Connection, IM&P, Voice Gateway
  • Strong understanding of TCP/IP, VLAN, SIP, RTP
  • Strong understanding of Unity Auto Attendant
  • Hands-on experience with Cisco UC platforms, including configuration and troubleshooting.
  • Strong troubleshooting skill
  • Ability to resolve increased volumes of incidents and service requests
  • Capability to restore services quickly and efficiently
  • Strong interpersonal skills for effective collaboration across teams
  • Confidence in handling customer interactions and managing expectations
  • CCN Voice Certification
#Voice#Unified Communications#Cisco#CUCM#Unity Connection#SIP#RTP#Jabber#Network#Troubleshooting#Support
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Noida, India

Sökande

Ansök tidigt