The Job

Senior Administrator - Access Governance

Logistik, försäljning och verksamhet · Leveranskedja och transport · Inköp · Logistikhantering

Gå med för uppdateringar

I korthet

The Senior Administrator - Access Governance role in Chennai, India focuses on implementing SAP and Access Governance best practices, providing advanced support for complex incidents, and contributing to value-adding activities like knowledge base management and training. The position requires hands-on experience with ServiceNow and Coupa, strong communication, and stakeholder management skills to ensure compliance and operational integrity.

Ansvarsområden

  • Adhere to Quality Standards And Regulatory Requirements By Implementing Sap And Access Governance Best Practices.
  • Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analyses And Implementing Solutions.
  • Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts.
  • Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams.
  • Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution Strategies.
  • Manage end-user hardware procurement requests through ServiceNow and Coupa.
  • Process requisitions, purchase orders, and order fulfilment activities for laptops, peripherals, and related hardware.
  • Manage daily incoming ServiceNow tickets, provide timely status updates, and ensure closure of requests within agreed SLA timelines.
  • Maintain accurate ticket documentation and update ServiceNow records for end-user visibility and tracking.
  • Coordinate with vendors to obtain quotes, place orders, track deliveries, and resolve procurement issues.
  • Manage procurement requirements across 30+ countries, including support for complex regions such as LATAM.
  • Proactively resolve procurement blockers, delivery delays, account holds, and invoice-related issues.
  • Perform Goods Receipt (GRN) activities and manage invoice reconciliation in coordination with Finance and suppliers.
  • Support supplier onboarding activities and identify sourcing solutions for countries with limited supplier coverage.
  • Act as the primary point of contact for end users regarding order status, delivery updates, and issue resolution.
  • Prepare and maintain operational reports, including procurement productivity, open orders, GRNs, invoice status, and ticket metrics.

Krav

  • 2–4 years of experience in Procurement Operations, Supply Chain, Order Management, P2P processes.
  • Hands-on experience with ServiceNow and Coupa.
  • Knowledge of purchase order management, invoice reconciliation, and vendor coordination.
  • Strong stakeholder management and communication skills.
  • Ability to manage multiple requests and priorities in a global environment.
  • In-Depth Knowledge Of Sap Systems And Access Governance Frameworks.
  • Solid Understanding Of Troubleshooting Techniques And Root Cause Analysis Methodologies.
  • Familiarity With Regulatory Compliance Standards Relevant To Sap Operations.
  • Strong Communication Skills For Effective Collaboration And Customer Interaction.
  • Capability To Manage And Train Junior Analysts In Sap Support Processes.

Önskade kvalifikationer

  • Optional But Valuable Certifications: Sap Certified Technology Associate, Certified Information Systems Security Professional (Cissp)

Förmåner

  • You'll supercharge your potential. You'll find your career. And you'll find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company, home to more than 223,000 people across 60 countries.
  • Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Work with clients across all major verticals: Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Access Governance#Procurement#Supply Chain#ITIL#SAP#ServiceNow#Coupa
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

Sökande

Ansök tidigt