Senior Account Operations Representative

This is an Individual Contributor role. The Account Operations Manager (AOM) is focused on serving a set of NI Customers through a supporting stakeholder management model to capture customer operational needs and collaborates directly with the NI Sales team to increase their efficiency by orchestrating operational activities and efforts to meet the customer's objectives. The AOM oversees designing and implementing solutions to overcome obstacles, enabling channels and spaces to teach customers how to use NI tools and resources to self-serve and manage external and internal escalations.  

In This Role, Your Responsibilities Will Be:

• Point of contact for assigned accounts, participating in recurrent meetings, and maintaining and managing the operational relationship with the NI Customer 
• Leverage operational expertise to customize and own the account treatment strategy through developing the account support plan ​ 
• Acting as a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, Coordinate delivery, Post sale activities) to enhance sales productivity. ​ 
• "Increased knowledge and focus on organizational objectives​ 
• Demonstrates ability to set clear objectives while setting milestones for self and others and tracking progress​ 
• Mastery of CEP Demand Generation skillset: 4SS, DD, Guided Discovery & Summary​ 
• Ability to teach and mentor others: engages in mentorship and training initiatives to support onboarding and continuing education of peers​ 
• Brands self and role to raise own profile as a trusted partner internally and externally​ 
• Creates an extended network of key stakeholders to influence processes, policy and goal planning​ 
• Demonstrates deep, wide-ranging business, industry, technical and operational acumen​ 
• Ability to convey business risks, value and impact at company, Sales and customer level 
• Acts as an advisor highlighting and addressing roadblocks to drive opportunity velocity and operational readiness​ 
• Drives demand forecast and fulfillment through proactive planning and backlog management​ 
• Recommends ad-hoc technical and operational solutions within the scope of quote creation and order fulfillment​ 
• Customizes and owns treatment strategies based on account support plan, leveraging industry, offerings and product expertise​ 
• Define and deliver meaningful analytics based on customer care-abouts, evaluation criteria and methodology​ 
• Partner with Sales, BU, Deal Desk; Planning, Finance, Trade Compliance etc to streamline business close processes 
• OPP Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)​ 
• Provide inputs into the Quarterly business reviews and score card reviews​

SUPERVISION 

• Self-directing capacity (autonomy) and experience​ 
• Requires some coaching based on demonstrated competence

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.  

For This Role, You Will Need:

• Bachelor’s degree preferably in technical, business, communications field or applicable experience​ 
• 5+ years in Customer Operations or related work experience preferred​ 
• Experience supporting a sales organization including the use of CRM tools and processes 
• Experience supporting a sales organization including the use of CRM tools and processes 
• Advanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+). 
• Experience in Account Management and differentiated account treatment strategy.  
• Project management experience desirable​ 
• Experience with a CRM system, strong Excel skills, PowerPoint, MS Office skills​ 
• Effective in building relationships, collaborating, influencing others. ​ 
• Experience working with various geographies and functions​ 
• Work effectively in an ambiguous environment​ 
• Outstanding communication skills 
• Possess an analytical, problem-solving, and self-starter mindset. 
• Understanding of KCS methodology or other knowledge management methodologies.    
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.

Preferred Qualifications That Set You Apart:

• Project management knowledge. 
• Sales experience

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.