Seasonal MyHR Live Support Sr. Advisor, MyHR Live Support

Logistik, försäljning och verksamhet

I korthet

Die My HR Live Support (MHLS)-Abteilung sucht einen MHLS Sr. Advisor für den Support unserer Tier 2 Specialty Operation. Diese Rolle bietet Kundenservice für Mitarbeiter in den Bereichen Gehaltsabrechnung, Behinderung, Richtlinien und Urlaubsansprüche über Telefon, Chat und Ticketing.

Ansvarsområden

Respond to inquiries about disability and leave events, time-off, payments, and work-related situations available to employees.
Inbound and Outbound phone, chat and case support through the Specialized Support Queues.
Serve as a point of contact for employees to provide holistic case management services, including medical documentation review to adjudicate compliance with corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
Critically assess and adjust the case management plan to an employee’s changing needs.
Address and respond to sensitive situations in benefit of employee experience and attempt to de-escalate complex cases.
Manage own workload effectively to meet productivity goals and escalate when significant changes or gaps in assigned workload arise.
Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
Respond to employee impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited.
Use good judgement and rationale to balance process adherence with employee’s needs to analyze and decide on disability, leave and benefits requests.
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs prior to starting a leave or returning back to work.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate and partner with our third-party administrator, local HR, Safety, Legal, Payroll, Benefits team members and other support units as appropriate.

Krav

1+ years of human resources experience
1+ years of Microsoft Office products and applications experience
1+ years of customer service experience
Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
Proficiency in English and Hindi grammar and spelling (both written and verbal)

Önskade kvalifikationer

2+ years of human resources functions experience
Experience with Payroll Systems, HRIS
Experience identifying and resolving complex issues
Experience working with and protecting confidential and sensitive HR information
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Experience managing employee-focused processes including onboarding, benefits, investigations, training and talent management

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process is available for individuals with disabilities.

Färdigheter

Microsoft OfficeHRIS

#MyHR#Live Support#Specialty Operation#Payroll#Disability#Policies#Cases#Leaves of Absence#Disability Life Events#Case Management#HR#Hindi#English

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