Seasonal MyHR Live Support Sr. Advisor

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Administrativt stöd

I korthet

Amazon's My HR Live Support team seeks a Seasonal Sr. Advisor for Tier 2 Specialty Operations, focusing on payroll, disability, and policy inquiries via phone, chat, and ticketing. This role involves holistic case management, consultation, and support for leaves of absence and disability events. The ideal candidate has strong communication, analytical skills, and a customer service focus.

Ansvarsområden

Respond to inquiries about disability, leave events, time-off, payments, and work-related situations.
Provide inbound and outbound phone, chat, and case support through Specialized Support Queues.
Serve as a point of contact for holistic case management services, including medical documentation review.
Critically assess and adjust case management plans to an employee’s changing needs.
Address and respond to sensitive situations to enhance employee experience and de-escalate complex cases.
Manage workload effectively to meet productivity goals and escalate significant changes or gaps.
Troubleshoot issues and remove barriers before, during, or after a leave event.
Respond to employee-impacting issues during leave events, ensuring proper communication and documentation.
Use judgment to balance process adherence with employee needs to analyze and decide on disability, leave, and benefits requests.
Facilitate a smooth return to work and ramp-back plan for employees.
Educate managers and business partners on employee concerns and needs related to leave or return to work.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, local HR, Safety, Legal, Payroll, and Benefits teams.

Krav

Bachelor's degree
Knowledge of Microsoft Office including Outlook, Word, and Excel
Minimum of 1 year experience in customer service, Human Resource management, Case management, or Leave & Disability management role

Önskade kvalifikationer

3+ years of case management experience
Bachelor's degree in business, HR, or a related field
Experience identifying and resolving complex issues
Experience handling confidential information
Ability to build strong relationships and influence others in a cross-functional environment
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

Förmåner

Inclusive culture that empowers Amazonians to deliver the best results.
Workplace accommodation and adjustment support for individuals with disabilities during the application and hiring process.

Färdigheter

Microsoft OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft Word

#HR#Customer Service#Payroll#Disability#Policies

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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