Seasonal Customer Service & Returns Associate

Job Description

• Job ID: 341818

• Date posted: 04/05/2026

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

"• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
scheduled in returns.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

JOB TYPE: Seasonal, Part-time 20-34 hours/week
BENEFITS ELIGIBLE: No
HOURS: Hourly role. Retail environment, must have open availability Monday through Sunday
The pay range for this role is $17.58 to $24.83

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.

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