The Job

Retail Customer Service and Returns Associate Full-time

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport · Butikssäljare

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I korthet

Join IKEA as a full-time Retail Customer Service and Returns Associate in Fishers, Indiana. This role focuses on creating positive customer experiences through accurate transactions, problem-solving, and efficient handling of returns and exchanges. Open availability, including nights and weekends, is required.

Ansvarsområden

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately for analysis and improvements.
  • Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
  • Builds loyalty by ensuring a positive customer journey.
  • Builds emotional connections through meaningful and empathetic interactions.
  • Provides a simple and efficient handover experience in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process.
  • Provides a simple and smooth returns and exchange experience, collecting high-quality data.
  • Protects and strengthens the IKEA brand through focus on risk management, data protection, compliance, business operations, and health and safety.

Krav

  • 1 year sales or customer service experience preferred.

Önskade kvalifikationer

  • Must be able to work nights & weekends.
  • Open availability required Monday-Sunday.

Förmåner

  • Generous paid time off, holiday, and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
#Customer Relations#Full-time#Retail Environment#Nights & Weekends#Sales#Customer Service#Returns#Customer Experience#Transactions#Orders#Problem Solving#Customer Journey#Handout#Exchange
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Företag

IKEA

Publicerade jobb

för 2 dagar sedan

Upphör

om 2 dagar

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Fishers, United States

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