The Job

Resource Planner

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Tetra Pak is seeking a highly organized Resource Planner in Melbourne, Australia, to ensure effective allocation of technical resources for field service operations. This role involves utilizing FSM tools, managing stakeholder expectations, and analyzing capacity challenges to optimize resource utilization and maintain delivery quality.

Ansvarsområden

  • Utilize Field Service Management (FSM) and planning tools for resource planning and scheduling.
  • Assign the right resources based on technical competencies, availability, readiness, location, and customer demand.
  • Identify alternative resource allocation solutions for urgent requests.
  • Manage stakeholder expectations through clear and timely communication.
  • Facilitate escalation discussions for resource constraints impacting service delivery.
  • Perform scope validation and planning reviews.
  • Ensure compliance with Service Level Agreements (SLAs).
  • Support markets in understanding demand trends and workforce capacity.
  • Coordinate with stakeholders to ensure field engineers have necessary documentation and support.
  • Analyze long-term capacity challenges and recommend optimization strategies.
  • Provide early visibility of resource shortages and risks.
  • Support FlexZone processes and manage planning exceptions.
  • Maintain a strong understanding of planning tools and processes.
  • Coordinate training demand planning.
  • Support Mandatory Kit Rollout (MKR) planning and implementation.
  • Collaborate with stakeholders to facilitate visa, work permit, and immigration processes.

Krav

  • Bachelor's Degree in Business Administration, Engineering, Supply Chain Management, Operations Management, or a related discipline.
  • Minimum 3–5 years of experience in resource planning, workforce management, project coordination, service operations, or a related field.
  • Experience with workforce planning, capacity management, demand forecasting, workload balancing, and resource optimization.
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions.
  • Demonstrated ability to manage urgent and last-minute resource demands.
  • Excellent stakeholder management skills.
  • Strong verbal and written communication skills.
  • Understanding of field service operations, project execution, workforce utilization, and service delivery processes.
  • Experience managing escalations and supporting decision-making.
  • High level of ownership, accountability, responsiveness, and customer focus.
  • Hands-on experience with Field Service Management (FSM), ERP, workforce planning, scheduling, or resource management systems.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Proficiency in Microsoft Office applications, particularly Excel, Power BI, and reporting/data analysis tools.

Förmåner

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results.
  • An equal opportunity employment experience that values diversity and inclusion.
  • Market competitive compensation and benefits with flexible working arrangements.
#resource planning#field service#scheduling#capacity management#stakeholder management
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Företag

Tetra Pak

Publicerade jobb

för 6 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Melbourne, Australia

Kvalifikation

Kandidatexamen

Sökande

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