Reconciliation Specialist, Benefits Experience and Technology Service Excellence

Finans, bank och juridik · Bank och investeringar · Finansiell analys

I korthet

Amazon is seeking a Reconciliation Specialist for their HR team in Hyderabad, India, focusing on Global Benefits Administration Operations, particularly equity-stock compensation, health, and retirement programs. The role involves reviewing reports, managing stakeholders and vendors, ensuring processes meet SLAs, and driving process improvements to enhance customer satisfaction and operational efficiency.

Ansvarsområden

Perform end-to-end reconciliations for assigned countries and benefit programs (payroll, provider, invoice, contributions) accurately and within SLA.
Compare data across systems (benefits platform, HR systems, vendor files) to identify discrepancies and pre-defects.
Conduct audits to validate data accuracy and completeness before finalization.
Correct identified defects and ensure records are updated accurately in downstream systems.
Maintain accurate volume and pre-defect accuracy metrics for assigned processes.
Update weekly/monthly metrics on time and ensure correctness before submission.
Flag anomalies or recurring discrepancies to the Senior Specialist / Manager.
Investigate reconciliation discrepancies and perform root cause analysis.
Resolve issues within defined guidelines; escalate complex or high-impact issues promptly.
Track and close assigned action items (including Asana tasks) within agreed timelines.
Communicate clearly with internal partner teams and vendors on reconciliation status and findings.
Respond to queries accurately and within SLA.
Provide timely updates on assigned deliverables in team huddles and trackers.
Follow established SOPs and quality checkpoints consistently.
Maintain and update process documentation for assigned reconciliations.
Contribute suggestions for process improvements within own scope.
Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies.
Manage program stakeholders to ensure administration of the benefit program is operationalized.
Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
Making sure all assigned processes are completed in time as per SLA.
Participates in cross-functional process improvement initiatives.
Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
Creates standard operating procedures (SOPs), process maps, SIPOC.
Investigates discrepancies, finds and implements solutions.
Support team in various program management including transitions/s (including associated vendors) for the employee services.
Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
Make sure SOPs and all other documents are updated regularly as needed.
Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.

Krav

4+ years of human resources experience.
Experience in Excel with advanced proficiency (pivots, lookups, etc.).
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service.
Experience effectively communicating complex concepts through written and verbal communication.
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks.
4+ years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function.
Demonstrated ability to work with data sets, identify discrepancies, and perform basic root cause analysis.

Önskade kvalifikationer

Experience with process improvement and stakeholder management.
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
Exposure to benefits administration platforms (e.g., Darwin/MyBenefits), HR systems (e.g., PeopleSoft/), Payroll(eg:ADP) or vendor invoicing processes.
Experience supporting reconciliations across one or more countries/regions.
Experience in process improvement and automation/AI-enabled productivity tools.

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Färdigheter

ExcelPeopleSoftADPProcess ImprovementPayrollData AnalysisAuditingProject ManagementVendor Management

#Reconciliation Specialist#Benefits#Hyderabad#HR#Amazon

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