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Quality Specialist - Spanish, DLP LMAQ

Logistik, försäljning och verksamhet · Kundsupport

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I korthet

The Last Mile Analytics & Quality Team in Hyderabad is seeking a Transportation Quality Specialist to provide first-level support for driver and delivery programs. This role requires fluency in Spanish (B2+ certification), strong analytical and problem-solving skills, and the ability to work independently in a dynamic environment to improve delivery and customer experience.

Ansvarsområden

  • Act as first level support for driver and delivery related programs.
  • Analyze basic case level inputs to identify causes of business related problems.
  • Improve delivery and customer experience through case-level corrections.
  • Identify and highlight areas of opportunity to managers.
  • Collaborate with multiple internal resources as needed.
  • Perform basic analyses to ensure program efficiency and effectiveness.
  • Conduct root-cause analyses when data is available.

Krav

  • Bachelor’s degree
  • Fluency in Spanish (B2+ certification required)
  • 10-24 months of work experience
  • Good communication skills for facilitating translated information between Spanish and English.
  • Proficiency in Excel (pivot tables, VLOOKUP)
  • Demonstrated ability to work in a team in a very dynamic environment

Önskade kvalifikationer

  • Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
  • Identify and uncover areas of opportunity and highlight the same to managers.
  • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

Förmåner

  • Inclusive culture that empowers Amazonians
  • Workplace accommodation and adjustment support for individuals with disabilities
#quality#spanish#transportation#customer experience#driver programs#delivery programs
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

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Erfarenhetsnivå

Medarbetare

Platser

Hyderabad, India

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