Quality Specialist - Spanish, DLP LMAQ

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

I korthet

The Last Mile Analytics & Quality Team in Hyderabad is seeking a Transportation Quality Specialist fluent in Spanish (B2+ certification). This role involves first-level support for driver and delivery programs, analyzing issues, implementing solutions, and collaborating with various teams to improve customer experience. Requires a Bachelor's degree, 10-24 months of experience, and proficiency in Excel.

Ansvarsområden

Act as first level support for driver and delivery related programs.
Analyze basic case level inputs and identify predictors/causes of business related problems.
Improve delivery/customer experience by case-level corrections.
Identify and uncover areas of opportunity and highlight them to managers.
Collaborate with intra-space multiple resources as needed.
Carry out basic analyses to ensure efficiency and effectiveness of programs.
Perform root-cause analyses when needed, subject to data availability.
Facilitate flow of translated information (Spanish to English and vice-versa) between internal/external teams.

Krav

Bachelor’s degree.
Fluency in Spanish.
Required B2+ certification.
10-24 months of work experience.
Good communication skills; able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external.
Proficiency in Excel (pivot tables, VLOOKUP).
Demonstrated ability to work in a team in a very dynamic environment.
Detail oriented, superior verbal and written communication skills.
Strong organizational skills.
Able to juggle multiple tasks at once.
Able to work independently.
Can maintain professionalism under pressure.
Able to identify problems before they happen and implement solutions that detect and prevent outages.
Able to make sound judgments.
Work to improve the customer experience.
Get the right things done.

Önskade kvalifikationer

Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections.
Identify and uncover areas of opportunity and highlight the same to managers.
Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

Färdigheter

SpanishExcel

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