Quality Lead, YouTube Global Vendor Operations
Tillverkning och produktion · Kvalitet och process · Kvalitetssäkring
I korthet
As a Quality Lead for YouTube Global Vendor Operations, you will design and implement quality assurance frameworks, manage AI model performance, and lead continuous improvement initiatives. This hybrid role is based in Hyderabad, Bengaluru, or Gurgaon, requiring 5 years of experience in process improvement and contact center metrics.
Ansvarsområden
- Design Quality Lead (QA) Frameworks to ensure alignment with key business outcomes.
- Monitor AI QA model performance and accuracy using metrics such as Precision, Recall, and Human Inter-rater Agreement.
- Manage the ingestion of human-validated Golden Labeling from manual overrides to drive continuous, high-fidelity model retraining.
- Implement blind review protocols and complex multi-tiered human + AI arbitration to prevent Automation Bias.
- Design stratified sampling methodologies that prioritize high-risk or ambiguous interactions for human review.
- Partner with the training team to remediate quality gaps.
Krav
- Bachelor's degree or equivalent practical experience.
- 5 years of experience identifying process issues or working with cross-functional teams.
- 5 years of experience with contact center metrics and QA methodologies.
- English proficiency is a requirement.
Önskade kvalifikationer
- Experience with LLM-based evaluation frameworks and prompt engineering.
- Experience in stratified sampling to identify specific interactions for human validation, ensuring that human efforts are focused on high-signal or ambiguous cases.
- Familiarity with QA automation and sampling tools.
#YouTube#Global Vendor Operations#Quality Assurance#AI#Program Management
Företag
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Hyderabad, India
Bengaluru, India
Gurgaon, India
Kvalifikation
Kandidatexamen
Sökande
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