The Job

Quality Control Specialist II, Digital Enablement

Teknik, data och digitalt · Mjukvaru- och webbutveckling · QA och testning

Gå med för uppdateringar

I korthet

Mastercam seeks a Quality Control Specialist II on the Digital Enablement team in Pune, India. This role is responsible for ensuring the accuracy, functionality, and effectiveness of Salesforce implementations through testing, defect identification, and collaboration with stakeholders. The ideal candidate will have a Bachelor's degree and at least four years of experience in quality control or testing, preferably in a Salesforce environment.

Ansvarsområden

  • Develop, document, and execute comprehensive test plans, test cases, and scripts for Salesforce solutions.
  • Perform functional, regression, and performance testing for new Salesforce features, customizations, and integrations.
  • Validate data accuracy and integrity in Salesforce, ensuring compliance with established business rules and workflows.
  • Identify, log, and prioritize defects, working closely with Salesforce developers and administrators to ensure timely resolution.
  • Collaborate with the development team to recreate issues and ensure fixes are validated.
  • Conduct post-release testing to confirm successful deployment of patches or new features.
  • Work with cross-functional teams to review business processes and identify areas for automation and optimization within Salesforce.
  • Analyze current system functionality, providing insights to the Business Systems team for future improvements.
  • Suggest enhancements to improve system performance, user experience, and workflow efficiencies.
  • Collaborate with stakeholders and end-users to coordinate and facilitate UAT sessions.
  • Collect feedback from UAT participants, ensuring that all business requirements are met.
  • Provide detailed documentation and recommendations based on UAT findings.
  • Create detailed test reports, documenting results, defects, and test coverage.
  • Develop and maintain user guides, quality standards, and best practices related to Salesforce processes.
  • Provide regular status updates on testing progress and quality metrics to stakeholders.
  • Act as a key point of contact between the Business Systems team and other departments for any Salesforce-related quality control activities.
  • Provide technical support and training to users on new Salesforce features, ensuring smooth transitions.
  • Stay up to date with Salesforce releases and best practices, ensuring the system's quality remains at a high standard.
  • Focus on integrating an acquired company to Mastercam per Sandvik's and Mastercam's program and processes from a compliance and financial controls perspective.
  • Take broader BA wide responsibilities under the common Sandvik compliance program and locally for the Hub and other local businesses as integration work progresses.

Krav

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Data Science or related degree or equivalent experience.
  • Minimum of four (4) years of experience in quality control or testing roles, preferably in a Salesforce or CRM environment.
  • Strong understanding of quality assurance processes and test case development.
  • Familiarity with Salesforce configuration, data structures, and customization capabilities.
  • Experience with Salesforce and automated testing tools and methodologies.
  • Understanding of data migration and data quality principles within Salesforce.
  • Familiarity with business systems and processes, particularly in sales, marketing, or customer service.
  • Experience leveraging AI-enabled tools or automation to improve productivity and operational effectiveness, or a demonstrated ability to rapidly learn, evaluate, and apply such technologies at scale.
  • Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
  • Strong problem-solving and analytical abilities, with a keen eye for detail.
  • Ability to evaluate complex workflows and system processes, identifying potential issues before they impact operations.
  • Excellent verbal and written communication skills, able to convey technical information to nontechnical stakeholders.
  • Experience working in Agile or Scrum environments.

Önskade kvalifikationer

  • Salesforce Certification a plus.
  • ISTQB Foundation Level Certified Tester a plus.
  • Familiarity with Salesforce integration tools and APIs is a plus.

Förmåner

  • The role is expected to take broader BA wide responsibilities e.g. under the common Sandvik compliance program (and also locally for the Hub and our other local business).
#digital enablement#quality control#salesforce
Sandvik Logo

Företag

Sandvik

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Pune, India

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt