The Job

Program Specialist, Amazon Customer Service

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I korthet

Amazon's Network Control Center is seeking a Program Specialist in Hyderabad to manage critical customer-impacting issues. This role involves validating data, coordinating with stakeholders, driving bulk recovery actions, and publishing customer communications in a 24/7 environment.

Ansvarsområden

  • Own and drive bulk recovery actions for customers, including data validation and stakeholder coordination.
  • Publish customer-facing mass communications, assessing situations and advocating for customer-centric solutions.
  • Manage high-severity incidents by collaborating cross-functionally to mitigate risks.
  • Serve as liaison between business analyst teams, product teams, and recovery stakeholders.
  • Execute high-impact mitigation actions using various tools and perform quality checks.
  • Plan, prioritize, and deliver team-related projects, balancing operations with improvement initiatives.
  • Identify process improvement opportunities, propose changes, and amend SOPs.

Krav

  • Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment.
  • Experience with MS Word, Excel, Access, and PowerPoint.

Önskade kvalifikationer

  • Experience managing multiple projects, prioritizing, planning, and managing time.
  • Experience in a highly agile environment.
  • Experience writing customer facing content at scale.
#Customer Service#Amazon
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Hyderabad, India

Sökande

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