Program Manager - Vendor Risk , Business Continuity Management (BCM)

Logistik, försäljning och verksamhet · Programledning

I korthet

This role is central to ensuring the resilience of a global e-commerce platform, focusing on Vendor Risk and Business Continuity Management (BCM). You will architect BCM plans, lead incident response for major disruptions, and build governance frameworks for operational resilience. The position requires a strategic thinker with a bias for action, capable of building structure in ambiguous environments and communicating effectively across all levels.

Ansvarsområden

Spearhead, design, and execute Business Continuity strategy for manual, 3P, and API vendors, focusing on response and recovery capabilities aligned with RTO and RPO metrics.
Transform the global operational framework by eliminating single points of failure through strategic planning and creative solution design.
Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models.
Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity.
Leverage insights from drills, exercises, and real events to continuously improve continuity programs.
Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies.
Manage and update all SPIV business continuity documentation, ensuring stakeholder alignment.
Maintain clear communication on plan changes and dependencies with partners.
Build and evolve continuity programs using real-world insights and emerging best practices.
Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions.
Foster a culture of preparedness and innovation across global teams.

Krav

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience in creating process improvements with automation and analysis, or experience troubleshooting problems and offering solutions to streamline complex challenges
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Önskade kvalifikationer

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
3+ years of operational experience

Förmåner

Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.

Färdigheter

ExcelSQLMicrosoft Office SuiteSharePointPowerPoint

#Vendor Risk#Business Continuity Management#BCM#Program Manager#Risk Management#Incident Response#Operational Resilience#Compliance#SPIV

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