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Program Manager, RBS Defect Reduction

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Amazon seeks a Program Manager for RBS Defect Reduction to drive down return rates by identifying and eliminating upstream defects. This role requires deep data analysis, building strategic partnerships, and influencing senior leaders to improve customer experience and reduce supply chain costs.

Ansvarsområden

  • Conduct deep-dive analysis on customer returns data to identify and quantify top defect opportunities.
  • Own execution of elimination initiatives end-to-end, escalating blockers and partnering with senior team members on prioritization.
  • Build data-driven business cases for defect elimination opportunities and present recommendations to managers and cross-functional partners.
  • Build strong working relationships with immediate stakeholder groups and communicate progress, risks, and findings.
  • Work closely with finance partners to quantify returns impact, validate savings estimates, and ensure proposed initiatives align with financial targets.
  • Coordinate stakeholder updates across project milestones, process changes, and escalations.
  • Leverage analytics tools and customer anecdotes to identify high-impact defect opportunities within the Returns space.
  • Conduct root cause analysis to validate findings and develop use cases, applying judgment to prioritize based on customer impact, value, and feasibility of solutions.
  • Partner with cross-functional teams across system-owning orgs, finance, operations, and supply chain to drive alignment on solution implementation.
  • Communicate effectively with managers and senior stakeholders, presenting data-driven insights and recommendations.
  • Launch tech solutions to 'Find' and 'Fix' for non-eliminated root causes, or Build scalable tech solutions for Selling Partners for self-remediation, while refining policies.

Krav

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

Önskade kvalifikationer

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Förmåner

  • Customer Impact: Lead critical projects that remove defects, improves customer experience and directly influence Amazon’s supply chain cost, driving measurable results.
  • Strategic Influence: Collaborate across global teams, including technology, finance, operations to shape strategies that focuses on improving customer satisfaction.
  • Data-Driven Innovation: Leverage analytics to uncover insights and optimize supply chain performance.
  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
#Project/Program/Product Management--Non-Tech
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

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