Program Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Molnteknik

I korthet

Program Manager wanted with a minimum of 5 years of experience in IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management. Must hold PMP and CSM certifications. The role is based in Lucknow, Uttar Pradesh, India, and focuses on transition management for infrastructure, cloud, service desk, and stakeholder management.

Ansvarsområden

Ensure successful migration from transition phase to steady-state operations of Infrastructure and Cloud Transition.
Manage Service Desk & End User Computing (EUC) transitions.
Oversee ITSM & Process Management during transitions.
Manage Stakeholder & Customer relationships effectively.
Ensure Risk & Compliance Management during transitions.

Krav

Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.
PMP (Project Management Professional) – PMI certification (Mandatory).
Certified Scrum Master (CSM) certification (Mandatory).
Strong expertise in project and program management methodologies.
Experience managing large-scale infrastructure and workplace transitions.
Proficiency in project planning, reporting, budgeting, and governance.
Strong understanding of project management delivery models.
Data Center Operations knowledge.
Server, Storage, Backup Technologies knowledge.
Cloud Platforms (Azure, AWS, GCP) knowledge.
Hybrid Infrastructure Environments knowledge.
Service Desk Setup and Operational Frameworks knowledge.
End User Computing (EUC) Services knowledge.
Network Infrastructure Fundamentals knowledge.
IT Infrastructure Support Models knowledge.
ITSM Knowledge.
Excellent stakeholder management skills.
Strong presentation and executive communication abilities.
Proven people leadership and cross-functional team management experience.
Ability to work in global and matrix environments.

Önskade kvalifikationer

ITIL Foundation / ITIL Intermediate certification (Preferred).
Microsoft Azure Administrator / Architect certification (Preferred).
AWS Solutions Architect certification (Preferred).
PRINCE2 Practitioner certification (Optional).
Experience leading transitions valued at multi-million-dollar managed services engagements.
Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.
Experience working with global customers across multiple geographies.
Exposure to transformation and modernization programs.
Experience in ServiceNow and enterprise ITSM platforms.

Förmåner

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Färdigheter

Project ManagementIT InfrastructureCloudData CenterEnd User ComputingService DeskIT Service ManagementPMPCertified Scrum MasterITILMicrosoft AzureAWSPRINCE2AzureGCPServiceNow

#Program Management#IT Infrastructure#Cloud Migration#Data Center Operations#Service Desk Management#End User Computing#ITSM#PMP Certified#Scrum Master Certified#Azure#AWS#GCP#ServiceNow

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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