Job Summary

To oversee operations management, ensure client SLA and internal metrics are met, manage people, drive Kaizen and innovation, and maintain a solution-oriented mindset.

Key Responsibilities

1. Lead Process Improvement And Contribute To Overall Growth.
2. Enhance Operational Systems, Processes, And Policies To Support
3. Provide Supervision And Coaching To Team Leaders And Managers.
4. Understand Client Requirements And Ensure The Support Team Meets Client Expectations.
5. Monitor And Report On Key Performance Indicators To Stakeholders.

Skill Requirements

Job Description

Program Director – Enterprise AI Products, Copilot & Multi‑Cloud AI Platforms

Role Summary

We are seeking a very senior Program Director with strong hands-on experience leading enterprise AI products and large-scale AI solution programs across Microsoft Copilot, AWS AI stack, and Google Cloud AI platforms. This role is accountable for end-to-end delivery of AI programs for strategic customers, while managing and mentoring senior AI program leaders and delivery heads embedded within customer environments.

The role combines deep program leadership, technical credibility in AI platforms, customer-facing executive engagement, and people leadership, operating across multiple concurrent, high-impact AI initiatives.

Key Responsibilities

1. Enterprise AI Program Leadership

• Own end-to-end program delivery for complex, multi-year AI transformation programs across multiple customers.
• Lead portfolios of AI products, GenAI platforms, and AI solution rollouts.
• Establish and govern program structures, delivery cadence, milestones, and success metrics.
• Ensure alignment between business outcomes, technical architecture, and delivery execution.

2. AI Products & Platform Delivery

• Lead delivery of AI solutions leveraging:
  • Microsoft Copilot (M365, Security, Dynamics, Power Platform)
  • Azure OpenAI Service
  • AWS AI stack (Bedrock,

Other Requirements

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