The Job

Product Manager

Teknik, data och digitalt · Produkt och design · Produktledning · Mjukvaruutveckling

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I korthet

Spotify is seeking a Product Manager to own the vision and roadmap for their Customer Service Platform. This role involves improving advisor tools, defining customer support channels, and strengthening the API layer, with opportunities to apply AI and automation. Requires 4+ years of product management experience and a systems-thinking approach.

Ansvarsområden

  • Own the product vision and roadmap for support advisor tools, improving efficiency and user outcomes.
  • Define and evolve customer support access across channels (chat, email, social, emerging).
  • Strengthen the foundational API layer for support systems, focusing on reliability and extensibility.
  • Take initiatives from discovery through launch, partnering with engineering for iterative delivery.
  • Identify opportunities to apply AI and automation within advisor workflows and channel routing.
  • Collaborate with engineering, design, data science, and operations to build scalable capabilities.
  • Define success metrics, run experiments, and use data/insights for prioritization and impact measurement.

Krav

  • 4+ years of product management experience with a track record of delivering impactful products in technology-driven environments.
  • Systems thinking, understanding of APIs, integrations, platforms, and tooling leverage.
  • Comfortable partnering with engineering on API design, system architecture, and technical trade-offs.
  • Experience taking products from discovery through delivery, balancing development pace and learning.
  • Curiosity about customer service and support operations, with empathy for advisors and users.
  • Clear communication skills, ability to make complex trade-offs understandable, and create alignment.
  • Decision-making based on data, experimentation, customer insight, and judgment; adaptability.
  • Enjoyment of collaborative, cross-disciplinary work and building products with meaningful outcomes.

Önskade kvalifikationer

  • Based in London, UK or Stockholm, Sweden.
  • Flexibility to work where you work best, with some in-person meetings and work-from-home flexibility.

Förmåner

  • Extensive learning opportunities through GreenHouse.
  • Flexible share incentives.
  • Global parental leave (six months for all new parents).
  • All The Feels employee assistance program and self-care hub.
  • Flexible public holidays.
#Product#Subscriptions#Customer Service#Platform#API#AI#Automation
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Företag

Spotify

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

London, United Kingdom

Stockholm, Sweden

Sökande

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