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The Process Associate-Voice role involves independently handling customer queries, resolving issues according to SLAs and quality standards, and contributing to process improvement. The position emphasizes self-development, meeting quality scores, effective teamwork, and exceeding customer satisfaction (CSAT) parameters.
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
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Other Requirements
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#Process Associate#Voice#Customer Service#Customer Support
Företag
HCLTech
Publicerade jobb
för 4 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Chennai, India
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