Process Associate-Voice
Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd
I korthet
HCLTech is seeking a Process Associate-Voice in Lucknow, India to validate candidate records, supervise testing sessions, and assist with technical issues. The role involves monitoring candidate activity, ensuring adherence to policies, and maintaining data security and quality standards.
Ansvarsområden
- Validate candidate records uploaded under the “check-in” process.
- Give directions to candidates regarding workspace adjustment and photography.
- Supervise candidates during testing sessions using video streaming and a remote administration console.
- Monitor for suspicious activity and communicate with candidates as needed.
- Ensure candidates follow all testing policies and do not risk exam security.
- Assist candidates with technical issues and report incidents to the Program Coordinator team.
- Implement feedback from monitoring sessions.
- Perform appropriate documentation on client CRM.
- Ensure data security of proprietary customer data.
- Meet SLAs and maintain quality standards.
Krav
- Ability to validate candidate records.
- Capability to give directions to candidates.
- Proficiency in supervising candidates during testing sessions.
- Skill in monitoring suspicious activity.
- Understanding of testing policies and exam security.
- Ability to assist candidates with technical issues.
- Experience in reporting candidate incidents.
- Capability to implement feedback.
- Familiarity with CRM documentation.
- Understanding of data security protocols.
- Ability to meet SLAs and maintain quality standards.
#process associate#voice#candidate records#testing session#technical issues#documentation#data security#SLAs#quality standards
Företag
HCLTech
Publicerade jobb
för 4 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Lucknow, India
Sökande
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