Process Associate
Finans, bank och juridik · Bank och investeringar · Kreditanalys
I korthet
HCLTech is seeking a diligent fresher for the role of RCM Customer Service Executive in Lucknow, India. This full-time, on-site position involves working US shifts, communicating with healthcare providers to manage claims and reimbursements, and achieving performance targets. The role requires strong communication, analytical, and problem-solving skills.
Ansvarsområden
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
Krav
- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask
- Ability to contribute to the process through improvement ideas
- Analytical and problem-solving skills on the process
- Ability to use sound judgment and take decisions
Önskade kvalifikationer
- Fresher
- Willing to work in US Shifts
Förmåner
- Supercharge your potential at HCLTech
- Find your career and spark at HCLTech
- A place that knows that helping its customers stay on top starts by putting its people first.
#RCM#Customer Service#Voice#Semi Voice#Healthcare#US Shifts#Outbound calls#Claims#Payments#Reimbursement#Data entry#Typing
Företag
HCLTech
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Lucknow, India
Sökande
Ansök tidigt