Process Associate

Logistics, Sales & Operations · HR & Admin · Office Administration

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HCLTech is seeking a Process Associate in Lucknow, India, to handle customer inquiries via email or chat, ensure data accuracy, and monitor quality. This role involves troubleshooting, identifying process improvements, and contributing to operational efficiency.

Job Summary

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

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#customer-service#data-entry#process-improvement#support#entry-level