Problem Manager- IP Core
Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration
In short
Ericsson is seeking an experienced Problem Manager for their IP Core and Mobile Packet Backbone Network domain in Noida, India. The role involves leading end-to-end problem management, root cause analysis, and driving service improvements to enhance network stability and availability.
Responsibilities
- Own end-to-end problem management lifecycle from incident analysis to resolution.
- Identify root causes of problems and implement lasting fixes.
- Coordinate with Operations, Engineering, Vendors, and Customers.
- Monitor trends and drive efficiency initiatives for service improvement.
- Maintain problem records and best practices for documentation and knowledge management.
Requirements
- Solid knowledge of IP/MPLS networking fundamentals (routing, switching, BGP, OSPF, IS-IS).
- Experience with Mobile Packet Backbone Network operations.
- Familiarity with network monitoring tools and fault management systems.
- Knowledge of ITIL Problem Management processes.
- Experience in Linux/Unix environments.
- Scripting/automation skills (Python, Shell, Ansible) are a bonus.
- 10+ years in telecom/IP network operations.
- Experience in a 24x7 environment (NOC or Managed Services).
- Strong problem-solving and stakeholder management abilities.
Desired Qualifications
- ITIL Foundation/Intermediate certifications preferred.
- CCNP/CCIE certifications preferred.
Benefits
- Outstanding opportunity to use skills and imagination.
- Opportunity to build solutions that push boundaries.
- Challenging work environment with a diverse team of innovators.
- Encouraging a diverse and inclusive organization is core to our values.
- Championing diversity and inclusion in everything we do.
- Belief that collaborating with people with different experiences drives innovation.
- Encouragement for people from all backgrounds to apply.
- Opportunity to realize full potential as part of the Ericsson team.
- Ericsson is proud to be an Equal Opportunity Employer.
#IP Core#MPBN#Problem Management#Root Cause Analysis#Network Stability#Service Availability#ITIL#CCNP#CCIE
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant