The Job

Problem Manager- CS Core

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Site reliability engineering

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Ericsson is seeking a Problem Manager for their L1 NOC team in Noida, India. This role focuses on identifying, analyzing, and resolving recurring network problems within the Core domain, driving root cause analysis (RCA), and implementing permanent fixes to ensure network stability and customer satisfaction. The position requires strong technical understanding of Core network technologies, experience with ITSM tools, and a Bachelor's degree in Engineering.

Ansvarsområden

  • Manage end-to-end problem lifecycle for Core network domain incidents.
  • Conduct Root Cause Analysis (RCA) for recurring and major incidents.
  • Identify problem trends through incident data analysis and proactive detection.
  • Raise and manage Problem Records in ITSM ticketing systems (ServiceNow, BMC Remedy, JIRA).
  • Drive Known Error identification and maintain the Known Error Database (KEDB).
  • Collaborate with L1, L2, and L3 teams for problem investigation and resolution.
  • Coordinate with Core network engineers, field teams, and vendor support.
  • Escalate critical problems to senior leads and management.
  • Interface with customer teams for problem status updates and post-incident reviews.
  • Prepare and deliver RCA and Problem Management reports.
  • Document workarounds, known errors, and resolution steps.
  • Maintain accurate problem logs, closure reports, and trend analysis records.
  • Support audit and compliance activities.
  • Analyze problem trends to identify improvement opportunities.
  • Implement preventive actions and process improvements.
  • Contribute to SLA performance improvement and reduction of repeat incidents.
  • Participate in service review meetings.

Krav

  • Good understanding of Core network technologies – IMS, VoLTE, EPC, 4G/5G Core, CS Core, MSS, MGW, HLR/HSS.
  • Familiarity with telecom network architecture and end-to-end service flow in Core domain.
  • Experience with ITSM tools such as ServiceNow, BMC Remedy, or JIRA.
  • Understanding of alarm monitoring platforms and NMS/EMS tools.
  • Working knowledge of ITIL Problem Management processes.
  • 5-10 years of experience in telecom network operations.
  • At least 5 years in a Problem Management or senior NOC role.
  • Hands-on experience in Core domain fault management, incident analysis, or network support.
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills.
  • Bachelor's degree in Engineering (Electronics / Telecommunications / Computer Science) or equivalent.

Önskade kvalifikationer

  • ITIL Foundation Certification (v3 or v4) preferred.
  • Exposure to 24x7 NOC operations environment.
  • Prior experience in Managed Services / Network Operations for a telecom operator or OEM.
#NOC#Problem Management#Core Network#RCA#ITIL#ServiceNow#Telecom
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Företag

Ericsson

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

Kvalifikation

Kandidatexamen

Sökande

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