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Principal PM, Personalisation, RBS

Teknik, data och digitalt · Produkt och design · Produktledning · Dataanalys · Maskininlärning

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Amazon's Retail Business Services is looking for a Principal Program Manager to lead a new investment in 'Systems Persona Awareness.' This role will define the strategy to make Amazon systems more aware of individual customer needs and context, aiming to unlock new conversion opportunities and deliver more relevant experiences. The ideal candidate will have extensive experience in program management and a proven ability to drive complex, cross-functional initiatives.

Ansvarsområden

  • Define the long-term strategy and vision for Systems Persona Awareness.
  • Identify high-value customer personas, needs, and use cases for system awareness.
  • Develop mechanisms and frameworks to assess how effectively Amazon systems understand customer context, intent, preferences, and needs.
  • Partner with product, technology, science, and business teams to translate persona insights into scalable customer experiences and measurable conversion opportunities.
  • Identify gaps in Amazon's existing systems and develop a prioritized roadmap for improving personalization and customer relevance.
  • Establish mechanisms to measure the impact of persona-aware experiences on customer engagement, satisfaction, and conversion.
  • Influence senior leadership by translating customer insights, data, and experimentation into clear strategic recommendations and investment decisions.
  • Drive alignment across multiple organizations and operate effectively in a highly ambiguous, cross-functional environment.
  • Establish mechanisms that scale persona awareness beyond individual experiences and enable broader adoption across Amazon systems.

Krav

  • 10+ years of experience in program management, product management, strategy, technology, or a related field.
  • Proven track record leading complex, cross-functional initiatives and delivering measurable customer or business outcomes.
  • Experience developing strategies and mechanisms for personalization, customer understanding, or large-scale customer experiences.
  • Demonstrated ability to operate independently in ambiguity, establish clarity, and influence senior stakeholders without direct authority.
  • Strong analytical and problem-solving skills, with experience using data and customer insights to drive decisions.
  • Excellent written and verbal communication skills, with the ability to influence technical and business audiences.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Bachelor's degree in a technical field or business-related field.
  • Hands-on experience in Retail, eCommerce and supply chain functions.
  • Proven history of delivering results while owning complex cross-functional launches partnering with central teams.

Önskade kvalifikationer

  • Experience with personalization, customer segmentation, recommendation systems, customer intelligence, or AI/ML-driven experiences.
  • Deep understanding of customer behavior, customer needs, and the factors that influence digital conversion.
  • Experience translating customer insights into product, technology, or business strategy.
  • Demonstrated ability to build mechanisms that scale across multiple products, teams, or organizations.
  • Experience working across product, engineering, science, and business organizations in a large-scale technology environment.
  • MBA or advanced degree in computer science, data science, behavioral science, business, or a related field.
  • Experience managing, analyzing and communicating results to senior leadership.
  • Familiarity or experience with autonomous systems and machine learning is a plus point for this role.

Förmåner

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
  • If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#Personalisation#Systems Persona Awareness#Customer Experience#Conversion Opportunities#Program Management#Product Management#Strategy#Technology#Retail Business Services (RBS)
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Företag

Amazon

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen, Masterexamen, Doktorand

Sökande

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