Practice Director (DPO)

Technology, Data & Digital · Software & Web Development · Product Management

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HCLTech is seeking a Practice Director (DPO) in Chennai, India, to develop and enhance service offerings, drive pre-sales initiatives, and build team capabilities. This role involves managing customer relationships, identifying new opportunities, and ensuring successful project delivery.

Job Summary

To develop, enhance and deliver service offerings within identified areas (like BAIT, APO, CRM) and drive efforts in Pre-sales, creation of frameworks & assets and people capability building.

Key Responsibilities

1. To Guide, Manage, Develop And Engage The Team For Enhanced Productivity And Building Capability
2. To Identify New Opportunities And Areas And Initiate Solution / Framework Development
3. To Manage Relationship With Customers To Proactively Understand Their Needs And Ensure High Customer Satisfaction Scores And Down-Stream Revenue
4. To Plan, Grow And Sustain Practice Area (E.G. Apo| Apac Geo) Through Pre-Sales And Proposal Defense
5. To Track And Review Identified Projects And Engagements For First Time Right Delivery (E.G. Platinum Or Other Identified Accounts) Or Where The Practice May Be The Primary Owner For The Customer

Skill Requirements

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Other Requirements

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