Policy Specialist, Customer Experience, gTech Ads
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Dataanalys · Produktledning
I korthet
Google seeks a Policy Specialist for Customer Experience in gTech Ads. This mid-level role involves providing excellent customer service, troubleshooting complex issues with Google Ads, and influencing product development. Preferred candidates have experience in online advertising, data analysis, and project management.
Ansvarsområden
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers, Sales teams, agencies, and partners.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams.
- Partner with cross-functional (XFN) teams across top emerging trends and opportunity areas.
- Troubleshoot complex technical product issues.
- Apply deep product expertise to solve complex technical customer issues and escalations and carry out projects.
- Develop tools and automation for better diagnostics, data fixes, and debugging.
- Deeply learn our AI-powered Ads products and support.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers.
Krav
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
Önskade kvalifikationer
- Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience using insights from data to influence business decisions.
- Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
- Policy knowledge is preferred.
- Excellent communication, organizational, customer service, and problem-solving skills.
#customer experience#policy#ads#gtech#technical project management#customer-facing#google ads#google ads product suite#youtube#online advertising systems#project management#data insights#communication skills#organizational skills#customer service#problem-solving skills#product knowledge#troubleshooting#escalations#stakeholder management#automation#AI-powered ads#root cause analysis
Företag
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Gurugram, India
Hyderabad, India
Kvalifikation
Kandidatexamen, Grundnivå
Sökande
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