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Ops Support Expert, NASC, North America Supply Chain (NASC)

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Amazon seeks an Ops Support Expert for its North America Supply Chain (NASC) in Bengaluru. This role involves executing defined workflows accurately and adhering to SLAs, with a focus on quality and compliance. The position requires analytical rigor, strong communication, and the ability to work independently in a 24/7 environment.

Ansvarsområden

  • Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence.
  • Perform input validations and follow checklists to ensure completeness of outputs.
  • Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders.
  • Maintain process compliance and documentation standards.
  • Support volume spikes and task transitions based on business needs.
  • Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows.
  • Make sound decisions when handling ambiguous or incomplete information.
  • Adapt to changing priorities, volume spikes, and task transitions without impacting metrics.
  • Participate in training and cross-skilling across multiple tasks.
  • Identify operational challenges and recommend improvements, including automation and process enhancements.
  • Work in rotational shifts within a 24/7 environment with weekly offs on any two days.

Krav

  • Bachelor's degree.
  • Strong verbal and written English communication skills.
  • 1+ years of relevant work experience.
  • Strong attention to detail and ability to follow structured instructions.
  • Analytical and problem-solving skills.
  • Ability to manage repetitive tasks across different workflows with high accuracy.

Önskade kvalifikationer

  • Experience in operations or SOP-driven environments.
  • Familiarity with quality metrics and audit processes.
  • Ability to handle multiple tasks with quick turnaround times.
  • Proficiency in MS Excel.
  • Knowledge of VBA, SQL, and Data Warehousing is a plus.

Förmåner

  • Inclusive culture.
  • Workplace accommodation and adjustment support for individuals with disabilities.
#supply chain#operations#process improvement#data analysis
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Företag

Amazon

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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