Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

I korthet

Amazon is seeking an Ops Support Expert in Bengaluru, Karnataka, to execute defined workflows in an SOP-driven environment, ensuring accuracy and SLA adherence. The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work in a 24/7 environment. This position is for a Process Associate (Level 3) and involves identifying process gaps, managing data workflows, and recommending improvements.

Ansvarsområden

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence.
Perform input validations and follow checklists to ensure completeness of outputs.
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders.
Maintain process compliance and documentation standards.
Support volume spikes and task transitions based on business needs.
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows.
Make sound decisions when handling ambiguous or incomplete information.
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics.
Participate in training and cross-skilling across multiple tasks.
Identify operational challenges and recommend improvements, including automation and process enhancements.
Work in rotational shifts within a 24/7 environment with weekly offs on any two days.

Krav

Bachelor's degree
Strong verbal and written English communication skills
0-5 years of work experience
Strong attention to detail and ability to follow structured instructions
Analytical and problem-solving skills
Ability to manage repetitive tasks across different workflows with high accuracy
Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Proficiency in MS Excel
Knowledge of VBA, SQL, and Data Warehousing is a plus

Önskade kvalifikationer

Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus.
Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance

Förmåner

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Färdigheter

ExcelVBASQLData Warehousing

#Operations Support#Risk Compliance#Process Associate#SOP

Om Amazon

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