The Job

Operations Coordinator

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång · Logistikhantering

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I korthet

As an Operations Coordinator at Volvo Action Service, you will manage vehicle breakdowns and repairs, providing prompt and reliable customer support. This hybrid role in Warwick offers a competitive salary and comprehensive benefits, including pension, healthcare, and extensive leave.

Ansvarsområden

  • Manage and resolve customer breakdown cases across the UK.
  • Handle calls from customers, dealerships, and colleagues, ensuring clear communication.
  • Collaborate with the dealer network and internal teams for seamless service.
  • Apply creative problem-solving to unexpected challenges.
  • Utilize Volvo systems like Microsoft Dynamics and One Case for case management.
  • Put the customer first and strive for the best possible service.
  • Work within a 12-week shift rotation, including nights and weekends.

Krav

  • Customer-focused and confident professional.
  • Ability to communicate clearly with diverse stakeholders.
  • Experience working on phones and managing customer cases.
  • Experience in retail or customer service-facing roles.
  • Open to shift work supporting 24/7 service.
  • Strong written and verbal communication skills.
  • Adaptable and proactive in finding solutions.
  • Team player with the ability to support colleagues.

Önskade kvalifikationer

  • Experience with CRM systems or case management systems is advantageous.
  • 18% shift allowance, maximum up to £33,084 depending on basic salary.

Förmåner

  • Matched pension scheme up to 7%.
  • Death in service cover.
  • Access to Bupa Cover and Dental insurance.
  • Employee Assistance Programme (wellness, mindfulness, counselling).
  • Teleworking from abroad for up to 1 week per year.
  • 33 days annual leave (increasing with service) plus option to buy more.
  • Maternity leave (6 months full pay, 6 months half pay).
  • Paternity leave (5 weeks).
  • Discounts on shopping vouchers, cinema tickets, holidays, and travel.
#Customer Support#Breakdown Cases#Shift Work#Problem Solving
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Företag

Volvo Group

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Warwick, United Kingdom

Sökande

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