The Job

NPI Product Quality and Return Material Authorization (RMA), Sr. Staff Engineer / Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

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I korthet

This Sr. Staff Engineer / Manager role leads product quality for New Product Introduction (NPI) and Return Material Authorization (RMA). The position requires technical expertise and leadership to ensure product readiness, reliability, and effective issue resolution throughout the product lifecycle.

Ansvarsområden

  • Conduct technical evaluations of customer returned devices at system and device levels utilizing tools such as ATE, XRAY, CSAM, IV curve, system level test, and bench leading to a clear path of root cause.
  • Track actions, schedules and owners to maintain targeted RMA analysis cycle time. Initiate internal corrective actions where applicable.
  • Act as the conduit between Qualcomm’s customer, Product Core Team and Branch CQE. Provide customer prospective (voice of customer) to internal stakeholders with the view to driving customer satisfaction metrics higher.
  • Drive improvement of internal quality systems with the goal of reducing outgoing product quality DPPM.
  • Serve as Quality Engineering representative in NPI core teams, ensure reliability, supplier readiness, customer RMA readiness, and product readiness deliverables are met for new product launch.
  • Work with cross-functional teams (QRE, Packaging, PTE, Systems, Design, etc.) to make sure lessons-learned and corrective/preventative actions are applied upstream during product development.
  • Lead technical and business teams to resolve escalated Quality issues in HVM, including factory excursions and non-conforming materials disposition.

Krav

  • BS in Electrical/Electronics/Computer Engineering (MS preferred).
  • Minimum 10 to 15 years of relevant experience in managing RMAs, NPI Product Quality, RMA, or Product Test Engineering roles.
  • Hands on RMA and NPI processing.
  • Strong semiconductor quality background and knowledge of wafer fabrication, semiconductor assembly and testing, and packaging.
  • Hands on knowledge with Electrical test equipment , with troubleshooting RF, Baseband, Power Management, RFFE
  • Hands on knowledge/application of quality tools, statistics, CAPA, and problem solving techniques.
  • Strong cross-functional communication and leadership skills.
  • Strong verbal and written skills; ability to clearly organize and articulate information; seeks win/win resolution in difficult situations
  • Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience.
  • Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience.
  • PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.

Förmåner

  • Qualcomm is an equal opportunity employer.
  • Qualcomm is committed to providing an accessible process.
  • Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.
  • Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
#NPI#Product Quality#RMA#Sr. Staff Engineer#Manager
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Företag

Qualcomm

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Hsinchu City, Taiwan

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

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